Terms & Conditions, Privacy Policy & Intermediary Charter

Technology Infrastructure Only: Prescription is a secure, multi-tenant digital healthcare infrastructure network designed to facilitate:

• Electronic prescription authoring and clinical documentation for registered medical practitioners.
• Real-time physical chamber queue and serial tracking for patients and clinics.
• Cryptographic prescription authenticity verification (Verify Rx) for patients, clinics, and pharmacies.
• Point-of-Sale (POS) and inventory batch tracking for licensed retail and hospital pharmacies.
• Secure hybrid/virtual telemedicine WebRTC communication rooms.

Intermediary Status: Prescription operates strictly as a technology platform and software service provider. Prescription does not practice medicine, provide medical advice, or operate as a licensed pharmacy.

Doctor's Sole Clinical Responsibility: The attending medical practitioner assumes 100% exclusive clinical, statutory, and professional responsibility under the Bangladesh Medical and Dental Council (BMDC) Act, 2010 for all diagnostic evaluations, prescriptions, and advice rendered.

Patient's Sole Responsibility: The patient assumes full responsibility for disclosing complete, accurate medical histories, known drug allergies, active medications, and following the clinician's guidance, including seeking immediate in-person hospital care when required.

All doctors utilizing the Platform represent and warrant that they hold active, valid registration with the Bangladesh Medical and Dental Council (BMDC). Clinicians deliver consultations strictly in accordance with:

• The BMDC Telemedicine Guidelines (July 2020).
• The BMDC Code of Professional Conduct, Etiquette and Ethics.
• Directives from the Ministry of Health and Family Welfare (MoHFW).

In strict compliance with Directorate General of Drug Administration (DGDA) regulations and the Narcotics Control Act, Schedule/Controlled substances must NEVER be dispensed without a valid, cryptographically verified digital prescription.

Right to be Forgotten: Upon verified deletion requests, the Platform executes crypto-shredding—permanently destroying the individual cryptographic encryption keys, rendering stored clinical data permanently unrecoverable.

Users and practitioners are solely responsible for maintaining the confidentiality of login credentials, two-factor authentication (2FA) OTP tokens, and biometric security keys.

Sessions automatically lock after periods of inactivity to prevent unauthorized access in clinical environments. Any detected brute-force attempt results in immediate rate-limiting and temporary account lockout.

If a scheduled clinician is unable to consult within 60 minutes of the appointment window, the patient is entitled to a full refund processed back to the original payment source within 7 to 14 business days.

Voluntary patient cancellations requested more than 2 hours prior to scheduled consultation are eligible for full consultation fee refunds minus the nominal platform processing surcharge.

All platform UI components, source code, database architecture, cryptographic sealing algorithms, logos, trademarks, and documentation are the exclusive intellectual property of Prescription and Infosphere.

Medical practitioners retain full ownership of their individual clinical diagnostic notes, prescription templates, and professional authored content.

To the maximum extent permitted by applicable law, Prescription shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of medical decisions, diagnostic inaccuracy, drug interactions, or internet connectivity disruptions.

The Platform operates on an "as is" and "as available" basis without warranties of uninterrupted service availability.

You agree to defend, indemnify, and hold harmless Prescription, its officers, directors, employees, and software engineering affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of:

• Your violation of these Terms or the Neutral Intermediary Charter.
• Any clinical misrepresentation, false BMDC identity, or inaccurate medical history provided.
• Your infringement of any third-party intellectual property or privacy rights.

In the event of any controversy, claim, or dispute arising out of or relating to this Agreement or breach thereof, the parties shall first attempt in good faith to resolve the matter amicably through direct conciliation within thirty (30) business days.

If unresolved, the dispute shall be finally settled under the Arbitration Act, 2001 (Act No. 1 of 2001) of Bangladesh. The arbitration tribunal shall consist of a sole arbitrator appointed by mutual consent, and the legal seat and venue of arbitration shall be Dhaka, Bangladesh. The language of arbitration shall be English.

This Agreement, the Neutral Intermediary Charter, and all related platform policies shall be governed by, construed, and enforced in accordance with the substantive laws of the People's Republic of Bangladesh.

Subject to Section 14 (Arbitration), the competent courts situated in Dhaka, Bangladesh shall have exclusive territorial jurisdiction over any legal proceedings arising hereunder.